NuMeAi Legal

Privacy Policy

Last updated: May 10, 2026

This Privacy Policy explains how Numa Ai Solutions, Inc. d/b/a NuMeAi (“NuMeAi,” “we,” “our,” or “us”) collects, uses, discloses, and protects information when you visit numeai.ai, use our web application, connect your store or social accounts, embed our widget, generate marketing content, use our AI chat or market intelligence features, or otherwise interact with our services (collectively, the “Services”).

If you use NuMeAi on behalf of a company, store, brand, or other organization, you represent that you are authorized to provide information and connect accounts for that organization.

1. Information We Collect

Account and contact information

We may collect your name, business name, email address, login identifiers, billing status, plan information, support messages, and other information you provide when creating or managing an account.

Business, store, and product information

When you onboard a business or connect a store, we may collect business descriptions, website URLs, brand preferences, products, collections, categories, prices, inventory status, product images, policies, shipping or return information, store metadata, and related catalog data.

Customer interaction data

If you use NuMeAi’s chat, widget, or AI sales assistant, we may process chat questions, responses, product clicks, checkout clicks, support requests, session data, and performance events. You are responsible for providing any legally required notices to your own customers regarding your use of NuMeAi on your website.

Social channel and advertising information

If you connect social accounts or ad-related services, we may process account identifiers, page or profile names, access tokens, refresh tokens, permissions/scopes granted, post drafts, scheduled posts, publishing status, media URLs, campaign settings, audience suggestions, and related analytics made available by the connected platform.

AI inputs and outputs

We collect prompts, instructions, store context, competitor inputs, generated reports, chat answers, marketing copy, campaign plans, image-generation requests, and other AI-generated or AI-assisted content.

Usage, device, and log information

We may collect IP address, browser type, device information, pages viewed, referring URLs, timestamps, API logs, error logs, authentication events, feature usage, and other technical data needed to operate, secure, and improve the Services.

Payment information

Payments and subscriptions may be processed by third-party payment providers. We generally receive billing status, plan, invoice, and transaction metadata, but we do not store full payment card numbers.

2. Sources of Information

We collect information directly from you, from your connected store or website, from connected social or advertising platforms that you authorize, from users who interact with your NuMeAi widget, from service providers, and from publicly available sources where permitted.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Services;
• Create and manage your account, business profile, SIM, and dashboard;
• Learn your inventory, categories, pricing, brand voice, and business context;
• Generate AI chat responses, product recommendations, marketing content, market intelligence reports, and campaign plans;
• Publish or schedule content to social channels when you authorize us to do so;
• Support future ad-manager features, including campaign drafts, targeting recommendations, budget suggestions, and approval workflows;
• Measure usage, improve performance, debug errors, and prevent abuse;
• Process subscriptions, trials, billing, and plan limits;
• Communicate service updates, security notices, and support responses;
• Comply with law, enforce our Terms, and protect NuMeAi, users, merchants, and third parties.

4. AI Processing

NuMeAi uses artificial intelligence and machine learning providers, including large language model and image-generation providers, to power features such as product recommendations, chat responses, market intelligence reports, campaign copy, and creative generation.

Information you submit to AI features may be sent to our AI service providers for processing. We seek to use business-grade providers and configurations that support confidentiality, security, and appropriate data handling. AI outputs may be inaccurate, incomplete, or not suitable for every business or legal situation. You should review AI-generated content before relying on it, publishing it, or using it in advertising.

Unless we separately notify you and obtain any required rights or permissions, we do not use your confidential business information to train NuMeAi models for unrelated third-party customers. We may use aggregated, de-identified, or statistical information to improve the Services.

5. Social, Store, and Advertising Integrations

When you connect third-party platforms, such as Shopify, Meta/Facebook/Instagram, TikTok, or other social, advertising, ecommerce, analytics, or publishing services, you authorize NuMeAi to access and process information made available through those integrations according to the permissions you grant.

Social and advertising platforms may impose their own terms, developer policies, content rules, privacy requirements, approval requirements, rate limits, and posting or advertising restrictions. Your use of connected platforms remains subject to those third-party terms.

Some posting flows may not be fully automated. For example, TikTok or other platforms may require creator approval, app review, available scopes, draft completion, or final action inside the third-party app before content appears publicly.

6. How We Share Information

We may share information with:

• Service providers that help us host, secure, analyze, support, and operate the Services;
• AI providers that process prompts, context, and outputs on our behalf;
• Payment processors that manage billing and subscriptions;
• Connected platforms when you ask us to connect, publish, schedule, analyze, or otherwise act through those platforms;
• Professional advisors such as lawyers, accountants, auditors, insurers, and security consultants;
• Authorities or third parties when required by law, legal process, safety, security, fraud prevention, or enforcement of our Terms;
• Corporate transaction parties in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.

We do not sell your personal information. We also do not knowingly share personal information for cross-context behavioral advertising without providing any legally required notice or choice.

7. Cookies and Analytics

We may use cookies, local storage, pixels, analytics tools, and similar technologies to operate login sessions, remember preferences, understand product usage, improve the Services, and measure marketing performance. You can control cookies through your browser settings, but disabling cookies may affect functionality.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and improve our platform. Retention periods may vary depending on the type of data, your account status, legal requirements, and operational needs.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no internet or cloud service is completely secure. You are responsible for keeping your login credentials confidential and for managing who has access to your business, store, and social accounts.

10. Your Choices and Controls

You may access, update, export, or delete certain account information through your account settings or by contacting us. You may disconnect third-party integrations through NuMeAi or the third-party platform. Disconnecting an integration may limit functionality but does not necessarily delete content already published, scheduled, or stored on that third-party platform.

11. U.S. State Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt-out of certain processing. To exercise privacy rights, contact us at hi@numeai.ai. We may need to verify your request before responding. Authorized agents may submit requests where permitted by applicable law.

12. International Users

NuMeAi is operated from the United States. If you access the Services from outside the United States, you understand that your information may be processed in the United States and other countries where our providers operate. These countries may have data protection laws different from your location.

13. Children

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last revised. Material changes may be communicated through the Services or by other reasonable means. Your continued use of the Services after an update means you accept the revised policy.

15. Contact and Data Deletion Requests

For privacy questions, requests, or data deletion instructions, contact:

To request deletion of data associated with NuMeAi, email hi@numeai.ai with the subject line “Data Deletion Request” and include the email address used to sign in. We will verify the request and delete applicable data within a commercially reasonable time, unless retention is required or permitted by law.